I have my Xterra back. It's still in a sickly way, although after I left a rather scathing message with the General Manager Monday evening, they did call me back and say they would take care of the O2 sensor (about a $300 repair). Still no relief on the a/c being bad (the PRIMARY reason I even wanted a new car in the first place!), the leaking shocks, or the other minor things like the air/fuel filters. And the second shop claims that there was no code on the diagnostic stating that the Knock Sensor was bad--only that a code came up indicating a possible problem and that it could have been caused by the O2 sensor going out.
The long and short of it is, I'm still screwed on a vehicle that I bought 3 weeks weeks ago. I'm filing complaints with the Better Business Bureau, the state Attorney General's office, and a couple of local television news channels that do "Consumer Protection" type stories. I'm taking the fraud angle on things, because I feel that most--if not all of these problems existed before the vehicle left their lot and that I should have been informed or made aware of them. The general maintenance stuff should have been taken care of when they did this so-called 128point inspection that I was told the vehicle went through. The crack in the Exhaust manifold? Techs should have caught that if they were doing any sort of real inspection.
When I picked it up at the second dealership yesterday evening, the service manager there even asked about it: "How long have you had the car?" "The problems started less than two weeks after I brought it home." "And all they are taking care of is the O2 sensor? I would definately pursue this..." And he gave me his card. I may just give him a buzz as well and ask him what he might suggest.
And if any of you have any suggestions, I'm open. Russell is considering doing a little webpage about the whole fiasco, and I'm considering hanging out at the dealership (in cognito, of course) and chit-chatting with some of the customers about my experiences.
Anyway. I'm taking a little break from the bitch fest now. Thanks for listening
2 comments:
That sucks ass. I have no ideas, but if you do want to do anything legal like about it I would probably not go undercover and talk to their customers...I know, you were just thinking out loud.
Good luck on your quest for fair treatment from ugly bastards.
And happy birthday girlie!!!
Check to see if AZ has a "Lemon Law" like TX has.
If they do then you should be able ot return the car, get your money back and not be responsable for any thing to do with the car.
Chris S.
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